FAQ

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Frequently Asked Questions

Q. Can I make a reservation by telephone / e-mail?
A. When making a reservation by phone, please call our reservation center (050-5894-3770). Reception hours are from 10: 00-18: 00.
Unfortunately, we don't take reservations via e-mail. 

Q. How many rooms can I make a reservation with one reservation?
A. You can book up to 4 rooms. In case of more than 4 rooms, we will accept as a group reservation. Please contact the call center.

Q. I'd like to confirm the reservation details, how can I do it?
A. For reservation records you booked via our call centers, you can check at the call center.
When you check on WEB by yourself, "My Page" on the official website
Or please confirm from "Reservation confirmation email".
In case of reservation from other than the official website, please contact the reserved site.

Q. Can I change or cancel my reservation details by phone / e-mail?
A. Changes and cancellations are possible only for those who have made reservations at our call centers.
Unfortunately, we do not accept changes / cancellations of reservations by phone or e-mail.
If you apply via WEB, please proceed on WEB you applied.
When applying from the call center, please contact the call center.

Q. How long can we change from the official website?
A. We will receive it until 23:59 the previous day, but in case of change of number of people / room you may not be able to change depending on availability.

Q. When will the cancellation fee be charged?
A. It will occur from 14 days ago. As cancellation fee, 10% before 7 days, 20% before 7 days, 50% on the previous day, 80%. On the day (No show) reservation we will charge full 100% amount as cancellation fee.

Accommodation

Q. What time is check-in / check-out? Can you extend it?
A. Check-in 15: 00 ~ / Check-out ~ 11: 00.
An Extended fee will be charged for use after check out time.
From 11:00 to 13:00, 1,500 yen (tax excluded) per hour, after 13: 00, we have 100% accommodation fee only if there is vacant room on that day.

Q. Is it possible to check in after 24 o'clock?
A. Yes, it's possible. However, since the hotel entrance is locked after 24 o'clock, please ring the telephone or the interphone next to the entrance.

Q. I have made a reservation with a short stay, but can we check-in before 18:00 on the day?
A. No, you can't.

Q. Can I hasten the scheduled check-in time?
A. Is possible. If you check in until 23:59 it is unnecessary to contact us. If it will be after 24 o'clock, please inform the hotel.

Q. Can we sleep with children at existing bed? 
A. 1 child under 6 years can sleeping existing bed with free of charge.  
If children need a full bed or 6 and older, room charges equivalent to adults will be charged.
We do not provide amenity, towel, pillow etc for children with co-sleeping. If necessary, we will separately request 1,000 yen (tax excluded).

Q. Is there a crib or bed guard?
A. Unfortunately, we don't have a crib or bed guard. 

Q. Can we accommodate even under 20 years old?
A. If you are under 20 years old you need a written consent from parental authority.
※ If you are staying under the age of 15, you must be accompanied by a parent / guardian.
Please send it to the hotel by check-in.
※ If you can not confirm the consent form, we may refuse your stay.
Download agreement from here

Q. Is there a shuttle bus to the Maihama area?
A. About pickup schedule  Please check the access page. 

Q. How long does it take from the nearest station?
A. 5 minutes on foot from Nishikasai Station North Exit of Tokyo Metro Tozai Line

Q. Is there a parking lot?
A. There is a mechanical multi-storey car park (ordinary car). We do not accept advance reservations, so you can use it if there are empty cars on the day.

Q. Can I leave my luggage before check-in or after check-out?
A. Unfortunately, we do not accept baggage deposit.

Q. Can a large bus stop front of the hotel entrance?
A. You can stop front of the hotel entrance.

Q. Is it possible to use the restaurant on the day?
A. Yes, you can. Please come to the restaurant directly.

Q. How much is the breakfast fee.
A. Over 12 years old: 1,000 yen
6 ~ 12 years old: 700 yen
0 ~ 6 years old: free

Building and guest equipment

Q. Can my child sleep on the existing bed? 
A. 1 child under 6 years can sleeping existing bed with free of charge.  

Q. How many people can fit in each room types? 
A. Double room for up to 2 adults. Twin Room Adults Max 2 people Deluxe Room Adults Max 3 people. Separately, 1 child under 6 years can sleeping existing bed with free of charge.  

Q. Can I arrange a neighboring room if I reserve multiple rooms?
A. We will accept as requests. Please note, depending on the congestion situation of the day, we may not be able to accommodate your request. 

Q. Is there a barrier-free room?
A. We are located. There is a limit in the guest room, please tell us in advance when you make a reservation.

Q. What is the "LG Styler" cleaning machine with all rooms?
A. It becomes a closet type home cleaning machine.
Official website → http: //www.lg.com/jp/steam-washer/lg-S3WER

Q. What is "handy" smartphone with all rooms?
A. It is an indoor amenity that you can use domestically and internationally (6 countries) and the Internet for unlimited free use.
Content specialized for the destination can also be used
Official website → https: //www.handy.travel/en

Q. Is the bus / toilet separated?
A. There are together.

Q. Please tell me the size of the bed.
A. Double room 1400 cm, twin room 900 cm, deluxe room 900 cm 2 Beds An extra bed (900 cm) is carried in the bed.

Q. How many card keys can we get?
A. 1 card for each room.

Q. Can I use WI-FI?
A. Free Wi-Fi available in rooms and lobby. 

Q. Is there a baby stroller rental?
A. Unfortunately, we don't have a stroller. 

Q. Is there a non-smoking room?
A. All rooms are non-smoking.

Q. Is there a smoking place?
A. We installed an ashtray in the left side of the hotel entrance.

Q. Do you have an ice machine?
A. It is placed on the 1st floor of the hotel. 

Q. Is there a vending machine?
A. Vending machines (vending machines of alcohol, juice and vending machines of cup coffee) are installed on the first floor.

Q. Is there a coin launderette in the hotel?
A. It is in the hotel (chargeable)
· Wash 1 time → 500 yen
· Drying for 10 minutes → 100 yen

Q. How do you request when long-term guests ask for cleaning?
A. We have been cleaning once in three days. Other than that, it is only garbage collection and towel change in the room.

Q. Can we stay with pets?
A. Unfortunately, we don't accept pets. 

Q. What is a gown?
A. One-piece type with thin fabric. 120 cm size only (for inside rooms only)
※ Not for children's gowns prepared. 

Service · On-site facilities

Q. Can I leave my luggage before check-in / after check-out?
A. Unfortunately, we do not accept baggage deposit.

Q. Can I send luggage to the hotel in advance?
A. Yes, you can. Please fill out the reservation number and the name of the guest's representative on the home delivery voucher and deliver it.
Please manage your valuables yourself.

Q. Is there a home delivery service?
A.Yes, there is. We accept at the reception until 11:00 in the morning.

Q. Is there room service? Can you deliver a birthday celebration cake etc?
A. Unfortunately, we don't provide room service. 

Q. Is there a hotel concierge?
A. No, there is not. 

Q. What is the security measure like?
A. We have confirmed 24 hours with a security camera.
Because the hotel is locked at night, outside people can not enter.
Also, regarding the elevator to the guest room floor, you can not use it without the card key.